Frequently Asked Questions

SHIPPING

How do I contact Rondamo?

You can use our web chat feature to chat with our expert customer services representative during office hours, contact us via email or you can simply give us a call on: +254737493607

Delivery?

We aim to dispatch all orders within 24 hours and if you placed your order before 4pm you can expect your parcel to arrive the following working day. If you place your order after 2pm we will do our best to ship the following working day for next day delivery. Please note that delivery times depends on our stock availability, rest assured that a member of our team will contact you if there are any delays.

What Delivery Methods Are Available?

At rondamo.co.ke we offer Same Day Delivery for orders within Nairobi for orders placed before 5 Pm & 24 Hrs delivery countrywide.

What Courier services Do You use For Delivery?

The Companies used for delivery include Fargo Courier, G4S , Bus Service and Also any other as per our clients Specifications

Can I track my order?

We will always include the tracking number with your order and if you have provided your email and/or mobile number these will help to generate shipping notifications for you. Should you have any difficulties with tracking your parcel, please give us a call on 0737-493-607 or email our customer service representatives who will be more than happy to assist you.

Can I collect from your shop?

For those that wish to Visit our shop, Kindly feel free to walk in and meet our qualified staff to attend to you personally . Moi Avenue,Bihi Towers, 3rd Floor Room 2,Nairobi, Kenya 0700 301 269/ 0737 493 607 Info@rondamo.co.ke

Can I custom build a machine or upgrade my existing one?

For those that wish to Visit our shop, Kindly feel free to walk in and meet our qualified staff to attend to you personaYou can design your own machine in just a few steps. Start by adding a processor, memory, graphics card, how many hard drives and the size you would require to store all of your information, your desired operating system and of course, let’s not forget primary accessories such as monitors, making your machine Wi-Fi enabled, keyboard and mouse. All of our computers and workstations are fully built and tested by our expert in-house team technicians and come with a 3 month no hassle collect & return warranty with the option to upgrade to a 1 year warranty. If you have any questions or just want some advice, our experts are available via phone,or simply through our web chat feature.

Can I cancel or change my order?

If for any reason you want to cancel your order and return it or simply change or upgrade, please contact our expert customer service representatives via email, phone or web chat and they will be more than happy to assist you in this matter. For more information about returns please read our full terms and conditions.

I have a problem with my product, what do I do?

Did you know that as part of our excellent customer service we offer remote support to all of our customers?

My item/s has arrived faulty or damaged, what do I do?

If for any reason your product arrives faulty or damaged, you must contact us immediately. If the box has been damaged by the courier you can simply refuse to sign and not accept the parcel. Please contact us immediately so that we can get your replacement product shipped asap.

What if I order on a weekend or Public holiday?

We operate during business hours only Monday to Saturday 08:00AM to 7:00PM excluding bank holidays. Should you place an order outside of our operational hours, your order will be processed on our next working day.

What can I do if I don't like my purchase?

If for any reason you simply do not like your product, please contact our expert customer service representatives via email info@rondamo.co.ke, phone 0737 493 607 or web chat so they can assist you in this matter.

PAYMENT

What Payment Methods Are Accepted?

Payment Methods Mpesa Paybill No: 964586, Account Name/No. 0100005028277 Cash on Delivery This is for Orders picked from our contact persons in the various towns in Kenya Bank Transfer STANBIC BANK Branch: Kenyatta Avenue Account Name: Rondamo Technologies Account Number:0100005028277

Is Buying On-Line Safe?

Buying For Rondamo is safe as the clients needs are our priority in our desire to Digitize Your World

Order & Retunrs

How do I place an Order?

Just follow these simple steps: 1. Add products to your cart 2. Select ‘Standard Delivery’ and enter your delivery postcode 3. Checkout online 4. Confirmation of your order is emailed to you 5. Your order is prepared and packed for delivery 6. Once dispatched you will receive a notification letting you know your delivery is on its way 7. If you have a Rondamo Technologies online account you can track your order online 8. Once your order is delivered you will receive a physical invoice in the package

How Can I Cancel Or Change My Order?

If for any reason you want to cancel your order and return it or simply change or upgrade, please contact our expert customer service representatives via email, phone or web chat and they will be more than happy to assist you in this matter. For more information about returns please read our full terms and conditions.

How Do I Track My Order?

We will always include the tracking number with your order and if you have provided your email and/or mobile number these will help to generate shipping notifications for you. Should you not receive any information on your mobile or email please check service/ with your consignment number. Should you have any difficulties with tracking your parcel, please give us a call on 0737 493 607 or email our customer service representatives who will be more than happy to assist you.

How Can I Return a Product?

If for any reason you simply do not like your product, please contact our expert customer service representatives via email info@rondamo.co.ke , phone 0737 493 607 or web chat so they can assist you in this matter.
Hello! It's Rondamo!
Agent Online- Ronald Ndarera
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